Return and refund policy
How to return an item and when you will receive your refund.
Last updated October 13, 2026
30-day returns
You can return unused physical items in their original packaging within 30 days of delivery for a refund to your original payment method.
Items that cannot be returned
- Software codes and digital subscriptions once the code has been sent.
- eGift cards and membership cards.
- Personal care items that have been opened, for hygiene reasons.
- Items that are damaged through misuse.
How to start a return
Email support@megaproductsale.com or call +1 916-688-7670 with your order reference and the item you would like to return. We will reply with return instructions and the address to send it to.
Return shipping
If the item arrived damaged, faulty or not as described, we cover return shipping. For other returns, the customer pays return shipping.
Refunds
We inspect returns within two business days of receiving them. Approved refunds are issued to your original payment method, and most banks show the refund within 5 to 10 business days. Original shipping charges are refunded only when the return is due to our error.
Damaged or wrong items
If something arrives damaged or is not what you ordered, please contact us within 7 days of delivery with a photo. We will send a replacement or issue a full refund.
Contact us
Mega Product Sale, 8017 Ruxton Ct, Sacramento, CA 95828, USA. Phone +1 916-688-7670. Email support@megaproductsale.com.